Terms of Service

1. Acceptance of Terms

By accessing or using MailParse ("Service"), operated at mailparse.ai by MailParse ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree with any part of these Terms, you may not access or use the Service. These Terms apply to all users of the Service, including anonymous users (session-based access), registered free-tier users, and subscribers to paid plans.

2. Description of Service

MailParse is an AI-powered email parsing service that allows users to:

• Upload .eml and .msg email files or paste raw RFC 822 email text
• Extract structured data from email headers, bodies, and attachments into Excel (.xlsx), CSV, and JSON formats
• Define and apply custom extraction fields (paid plans)
• Access AI-assisted field detection (Plus plan and above)
• Use a programmatic API for automated email parsing (Pro plan)
• Collaborate in team workspaces with shared templates and parse history (Plus plan and above)

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes where practicable.

3. Eligibility and Accounts

You must be at least 16 years of age to use MailParse. By using the Service, you represent and warrant that you meet this requirement. If you are using MailParse on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us promptly at [email protected] if you suspect unauthorized access

MailParse reserves the right to suspend or terminate accounts that violate these Terms.

4. Usage Limits

The Service is subject to the following usage limits per plan tier:

We reserve the right to adjust these limits upon 30 days' notice to subscribers. Abuse of the Service (e.g., circumventing limits through multiple accounts) may result in suspension.

5. User Content and Email Data

By uploading email files, pasting email text, or submitting content to MailParse, you grant us a limited, non-exclusive, royalty-free license to process and store that content solely for the purpose of providing the parsing service to you. This license ends when your data is deleted in accordance with our data retention policy or upon your request.

You represent and warrant that:

• You have the legal right to upload, process, and extract data from the emails you submit
• Your use of the Service does not violate any applicable privacy law, including GDPR, CCPA, or CAN-SPAM
• You will not upload emails containing unlawful content, malware, or content that infringes the rights of others
• You are responsible for ensuring that processing third-party email content through MailParse complies with any applicable consent or legal basis requirements

6. Prohibited Uses

You agree not to use MailParse to:

• Process emails you do not have the right to access or extract data from
• Harvest or collect email addresses or personal data for spam or unsolicited communications
• Circumvent usage limits through multiple accounts or automated session cycling
• Attempt to reverse-engineer, decompile, or extract proprietary algorithms or model weights from the Service
• Upload malware, ransomware, or files designed to exploit or harm the Service
• Use the Service in violation of any applicable law or regulation
• Resell or white-label the Service without a separate written agreement

7. Subscriptions and Payments

Paid plans (Starter, Plus, Pro) are billed on a monthly or yearly basis as selected at checkout. Payments are processed by Stripe. By subscribing, you authorize us (via Stripe) to charge your payment method on a recurring basis at the then-current plan price.

7.1 Pricing Changes

We reserve the right to change subscription pricing upon 30 days' notice. Existing subscribers will be charged the new price at their next renewal cycle following the notice period.

7.2 Cancellation

You may cancel your subscription at any time from the billing settings page. Cancellation takes effect at the end of the current billing period. No refunds are provided for unused portions of a billing period, except as described in Section 7.3.

7.3 Refund Policy

If you are dissatisfied with the Service within the first 14 days of a new paid subscription, contact us at [email protected] and we will issue a full refund for that period. After 14 days, subscription fees are non-refundable.

7.4 Yearly Plans

Yearly plans are billed in full at the time of subscription. The per-month rate displayed represents the annualized cost divided by 12; the full annual amount is charged as a single payment. Yearly plans may be cancelled within 14 days for a full refund.

8. Intellectual Property

MailParse and its original content, features, functionality, algorithms, models, and source code are owned by MailParse and are protected by applicable intellectual property laws. You may not copy, modify, distribute, reverse-engineer, or create derivative works from the Service or its underlying technology without our express written permission.

You retain ownership of all email content you upload. By uploading content, you grant us only the limited processing license described in Section 5.

9. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF EXTRACTED DATA.

Email parsing is inherently dependent on the format and structure of the input. MailParse does not guarantee that all emails will be parsed successfully, that all custom fields will be correctly extracted, or that extracted data will be free of errors. You should verify extracted data before using it in critical business processes.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MAILPARSE, ITS DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss, corruption, or unauthorized access to your data or email content
• Errors in extracted data or incorrect parsing results
• Service interruptions, downtime, or inability to access the Service
• Business decisions made based on parsed data

IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

11. Indemnification

You agree to indemnify, defend, and hold harmless MailParse and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or regulation; (c) your violation of any third party's rights, including privacy rights, in connection with content you submit to the Service.

12. Termination

We may suspend or terminate your access to the Service immediately, without prior notice or liability, if you breach these Terms or if we reasonably believe your use poses a risk to the Service, other users, or third parties. You may terminate your account at any time by contacting us at [email protected] or via the account settings page. Upon termination, your right to use the Service ceases and your data will be deleted in accordance with our data retention policy.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with applicable law, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, disputes shall be resolved by binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction for protection of intellectual property or confidentiality obligations.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date and notify registered users by email. Your continued use of the Service after the effective date of the modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MailParse regarding your use of the Service and supersede all prior agreements or understandings, oral or written. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Contact

If you have questions about these Terms, please contact us: